1. GENERAL INFORMATION

This privacy policy describes the commitment Wil-Tech Industries Ltd. has to the privacy of its visitors at any of the wil-tech.ca and subdomains. This privacy policy describes the uses and protections of any information that you give Wil-Tech when you use any of our websites. Wil-Tech is committed to ensuring that your privacy is protected, because it’s the law under the personal information protection and electronic documents act (PIPEDA) but moreover because we are committed to developing long-lasting relationships built on trust and we have no intention to violate that trust.

In the event you are asked to provide information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Wil-Tech Industries Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

2. RIGHT TO ACCESS, CORRECT AND DELETE

Our users have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, Wil-Tech does not control each and every risk related to the use of the internet and therefore warns the site users of the potential risks involved in the functioning and use of the internet. The site may include links to other websites or other internet sources. Wil-Tech cannot control these websites and external sources, and as such cannot be held responsible for the provision or display of these websites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these websites or external sources.

3. MANAGEMENT OF PERSONAL DATA

You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications and your preference for delivery by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message.

4. INFORMATION WE COLLECT

Our store collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you use.

We may collect the following information:

A. SUBSCRIBER INFORMATION

Subscribers are asked to provide personal information when they create an account at wil-tech.ca which includes contact information i.e. name and email address. Subscribers may also be asked to complete online forms that collect information including demographics, preferences, interests, product and service usage as well as other information that help us improve our products and services.

B. SOCIAL MEDIA

Wil-Tech includes some social media features (such as social login, whereby users can log in using their Facebook or LinkedIn account). These features may collect your IP address and which page you are visiting on our website, they may also set a cookie to enable the feature to work properly. Using these features, you agree to the sharing privacy policies of your social network, which potentially includes sharing your interest in Wil-Tech on your social network and potentially sharing your social interests with Wil-Tech. We offer these services to help those that prefer to use them, they are not required, should you choose to use these services you agree to share information between the two platforms. The solution to avoid sharing this information is to not use social login, social likes, or other such social features.

The table below provides links to policy information for each of the following social media platforms.

PLATFORM POLICY INFO
Facebook https://www.facebook.com/help/cookies
Twitter https://support.twitter.com/articles/20170514#
Instagram https://www.instagram.com/legal/cookies/
YouTube https://www.google.com/policies/technologies/types/
LinkedIn https://www.linkedin.com/legal/cookie-policy

C. COOKIES AND TRACKING

Wil-Tech uses a variety of http cookies, a small file which asks permission to be placed on your computer’s hard drive, in order to improve the usability and relevance of our site. Once you agree, the file is added, the cookie then helps analyze web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual.

Wil-tech’s use of cookies is for the following:

  • Improvements – We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
  • Subscriber accounts – We use functional cookies to let you store session details including the user id, username and session id on your computer. This helps users save time by possibly staying logged into their account during extended periods of inactivity or by remembering their account credentials for their next visit. Passwords are not saved in the cookies.
  • Advertising – We may use advertising cookies to track referrals from internal and external sources, as well as advertising campaigns.

Cookies help us provide you with a better user experience, by enabling us to tailor our site to your needs and to monitor which pages users find useful and which they do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. As well as any time you may choose to clear your computer’s cookies. Clearing and/or disabling cookies may prevent you from taking full advantage of this and many other websites you frequent.

To learn more about how to manage and remove cookies visit AboutCookies.org.

For an exhaustive list of cookies we collect see the List of Cookies we Collect’ section.

D. CUSTOMER SURVEYS

Wil-Tech may periodically conduct voluntary customer surveys. We do encourage our subscribers to participate as they provide Wil-Tech valuable insight on how to improve our products and services. Any personal information provided on customer surveys will be kept confidential.

E. LINKS TO 3RD PARTY SITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and as such those sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

F. WEB ANALYTICS

Wil-Tech uses Google Analytics and log file analysis to improve the user experience. When your computer requests a Wil-Tech web page, the following types of information are collected and used for web analytics:

  • The originating IP address
  • The date and time of the request
  • The type of browser used
  • The page(s) visited
  • Referral website

To perform tracking analytics like return visitor tracking Google Analytics relies on cookies.

To learn more about Google’s cookies we recommend visiting the Google Policies page.

5. HOW WE USE YOUR INFORMATION

Our site uses the data we collect for three basic purposes:

  1. To operate our business and provide (including improving and personalizing) the services we offer
  2. To send communications including promotional communications,
  3. To display advertising.

In carrying out these purposes, we combine data we collect through the various store services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built-in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

6. WHAT WE WON’T DO WITH THE INFORMATION WE GATHER

We will not sell, rent, or loan your email address or other personal information to 3rd parties i.e. mass marketers. We do not share or disclose your personal information to 3rd parties without your permission, except as follows:

  • to screen postings to ensure they aren’t spamming;
  • to our third-party affiliates, partners, contractors, and vendors who assist us with operating, maintaining and improving the site by providing us with services, email delivery, information technology services, and other similar services, and who receive your data for the limited purposes of providing us with such services;
  • to enable social login;
  • to fulfill a request you have made (such as entering a promotion); and
  • to comply with the law, legal process, respond to an emergency or protect our rights.

7. WHAT WE DO WITH THE INFORMATION WE GATHER

We may collect the information for the following purposes:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may share with trusted business partners with whom we work or work on behalf of Wil-Tech.
  • We may also use your information to contact you for market research purposes by email, phone, fax or email.
  • We may use the information to customize the website according to users’ interests.

8. WHY WE GATHER INFORMATION

We require this information to better understand the needs of our those visiting our site and to provide them with a better service.

9. SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

10. CONTROLLING YOUR PERSONAL INFORMATION

By default, we DO NOT share information submitted in forms on our website with third-party mass marketers.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to webprivacy@wil-tech.ca.  If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

11. HOW WE USE WEB ANALYTICS

Web analytics is the collection, analysis, measurement, and reporting of data about web traffic and visits for purposes of understanding and optimizing web usage. Information in digital markers may be used in conjunction with computer request data to identify and track your online interactions with the Wil-Tech website.

If you wish, you may opt out of being tracked by Google Analytics by disabling or refusing the cookies; by disabling JavaScript within your browser; or by using the google analytics opt-out browser add-on. Disabling google analytics or JavaScript will still permit you to access comparable information or services from our websites. However, if you disable your session cookie option, you will still be able to access our public website, but you might have difficulties accessing any security services.

The Wil-Tech Industries Ltd. website uses Google Analytics, Google Adwords, and Google Tag Manager to insight on our audience and to improve user experience. Wil-Tech uses log file analysis internally and retains information collected for web analytics for a maximum period of 18 months. After this period, the information must be disposed of in accordance with the standard on privacy and web analytics or as authorized by the librarian and archivist of Canada. The information is not disclosed to an external third-party service provider. When your computer requests a Wil-Tech Industries Ltd. web page, the following types of information are collected and used for Web analytics:

  • the originating IP address
  • the date and time of the request
  • the type of browser used
  • the page(s) visited
  • referral website

If you wish, you may opt out of being tracked by Google Analytics by disabling or refusing the cookies; by disabling JavaScript within your browser; or by using the Google Analytics Opt-Out Browser Add-On. Disabling Google Analytics or JavaScript will still permit you to access comparable information or services from our websites. However, if you disable your session cookie option, you will still be able to access our public website, but you might have difficulties accessing any secure services.

Wil-Tech Industries Ltd. website uses log file analysis internally and retains information collected for web analytics for a maximum period of 18 months. After this period, the information must be disposed of in accordance with the Standard on Privacy and Web Analytics or as authorized by the Librarian and Archivist of Canada. The information is not disclosed to an external third party service provider.

12. LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

PROVIDER COOKIE DESCRIPTION TYPE EXPIRATION
WordPress wplc_chat_status Enables us to store information about your preferences for our live chat application. Technical 2 Days
WPML icl_current_language Needed for keeping web content in a consistent language, from multilingual plug-in by WPML Technical 2 Days
Google Tag Manager _gat Used to collect visitor statistics for Google Tag Manager. Data collected is not personal, but only for used browsers. Analytical Session End
Google Analytics _ga Used to collect visitor statistics for Google Analytics. Data collected is not personal, but only for used browsers. Analytical Session End
Google Analytics _gid Used to collect visitor statistics for Google Analytics. Data collected is not personal, but only for used browsers. Analytical Session End
Google Analytics gadwp_wg_default_dimension Used to collect visitor statistics for Google Analytics. Data collected is not personal, but only for used browsers. Technical 1 Year
Google Analytics gadwp_wg_default_metric Used to collect visitor statistics for Google Analytics. Data collected is not personal, but only for used browsers. Technical 1 Year
Google Analytics gadwp_wg_default_swmetric Used to collect visitor statistics for Google Analytics. Data collected is not personal, but only for used browsers. Technical 1 Year
WordPress wordpress_* Used to collect visitor statistics for Google Analytics. Data collected is not personal, but only for used browsers. Technical Session End
WordPress wordpress_logged_in Used to store user’s login details after a successful login to enable auto login in the future. Technical Session End
WordPress wordpress_test_cookie Checks whether cookies are enabled or not. Technical Session End
WordPress wp-settings-* Helps remember your personal preferences within WordPress. Technical 1 Year
WordPress wp-settings-time Used to customize your view of admin interface, and possibly also the main site interface. Technical 1 Year
dFactory cookie_notice_accepted Used to record whether visitors accept cookies. Technical User Clears Cookies